Close microsoft activesync

Browse to the Microsoft Remote Connectivity Analyzer site. To resolve this issue, review the results of the test and address any found issues. Was the issue resolved using the results of the Exchange Remote Connectivity Analyzer results?

Most Exchange ActiveSync devices request the email address and password to set up the device. This combination only works when the user principal name value matches the email address for the user. Verify these two attributes have the same value. Open the Exchange Management Shell. Verify that the appropriate domain suffix is available for the UserPrincipalName attribute.

Go to the Account tab and select the drop-down list for the User logon name. To resolve this issue, modify the UserPrincipalName attribute for the user. Exchange ActiveSync includes the use of ActiveSync mailbox policies. The available device settings are dependent on each device and not all settings work with all devices. To determine if the ActiveSync mailbox policy is an issue, create a new ActiveSync mailbox policy and assign it to the user.

Verify the user object permissions are not preventing connectivity issues. To resolve this issue, modify the user object permissions to inherit permissions from the object's parent. Enable the Include inheritable permissions from this object's parent and select OK twice. You need to enable ActiveSync mailbox logging on the Client Access Server and the mailbox to collect more detailed logging.

Additional information on mailbox logging can be found here. Open IIS Manager. ActiveSync device requests do not always reach the destination as desired. To ensure the device request and response is being sent and received as expected, route the device through an HTTP proxy and review the data. We now have the data collected and we are ready to begin troubleshooting.

The first step we will take is to look at the mailbox log and check if the item was captured. This will send the ActiveSync mailbox log to the specified email address for analysis. Download MailboxLogParser and extract the files. Enter SendMail under Search raw log data for strings and select Search. This feature is not available in Exchange If your organization is running Exchange , click "I'm running Exchange " at the end of the page.

The Exchange ActiveSync organization settings allow administrators the ability to set the default access level for ActiveSync devices. These default settings include Block , Quarantine , and Allow.

Check the current organization settings to determine the current default access level in the environment. To resolve this issue, modify the ActiveSync organization settings. Did changing the DefaultAccessLevel setting for the ActiveSync organization settings resolve the issue? The Exchange ActiveSync device access rules allow an administrator to create access groups based on device characteristics.

Check the current configuration for any device access rules that would allow the device to connect. Are there any device access rules that match the user's device with the access level set to Block or Quarantine? There are two ways to resolve this issue. The first method is to remove the device access rule. The second way is to modify the AccessLevel for the existing device access rule. An administrator can configure a list of devices that are not allowed to synchronize with the mailbox.

Check the user configuration to determine if the device has been blocked from synchronizing. To resolve this issue, remove the device ID from the block list for the mailbox. For more information, see Set-CASMailbox to see additional information on this cmdlet and available options. Did removing this device ID from the block list for the mailbox resolve the issue?

You attempted to send a message from the device so you should see the request in the Fiddler trace. You can use the Fiddler trace to see the request sent by the client and the response from the server. You can use the Fiddler trace locate these responses. The ActiveSync client may have encountered errors while attempting to communicate with the Exchange server.

Now we need to determine where these errors originated. Before these logs can be analyzed, the workstation where the analysis will be completed should have Log Parser Studio installed. Download and install LogParser. Download Log Parser Studio and extract the files. To determine if any of these ActiveSync requests are resulting in an error, query the IIS logs for the device traffic.

Select the Add Files or Add Folder button, then locate and select the file s copied earlier. Review the Status column and locate any request where there is a value. Use the Exchange ActiveSync protocol document to investigate these values and if any corrective action can be taken. Review the Error column and locate any request where there is a value in this column.

Many of these error messages are self-explanatory and corrective action can be taken accordingly. Review the sc-status column and locate any request where there is a value other than To determine if the user can successfully connect to Exchange, run the Exchange Remote Connectivity Analyzer with the user account. If needed, manually specify the server settings to bypass the Autodiscover user settings request.

Feedback will be sent to Microsoft: By pressing the submit button, your feedback will be used to improve Microsoft products and services. Privacy policy. Thank you. This cmdlet is available in on-premises Exchange and in the cloud-based service. Some parameters and settings may be exclusive to one environment or the other. For information about the parameter sets in the Syntax section below, see Exchange cmdlet syntax.

The Clear-ActiveSyncDevice cmdlet deletes all user data from a mobile device the next time the device receives data from the Microsoft Exchange server. The mobile device acknowledges the cmdlet and records the time stamp in the DeviceWipeAckTime parameter. After you run this cmdlet, you receive a warning that states: "This command will force all the data on the device to be permanently deleted.

Do you want to continue? For more information about the Windows PowerShell cmdlets that are mentioned in this article, go to the following Microsoft TechNet websites:. Still need help? Go to Microsoft Community. Skip to main content. This browser is no longer supported. How can I remove activesync devices from all users now that we are fully migrated to exchange online? You need to pipe all active exchange AS devices with a foreach loop into remove-activesyncdevice.

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